Life is made up of experiences

I help create memorable ones

My obsession with Customer Experience came naturally, through 15 years of working in customer-facing roles across industries.

My passion is creating customer-centric cultures, channeling the voice of the customer into business development and growth.

If you want a home for Customer Experience, Employee Experience and overall Experience management insights, you’ve come to the right place!

Customer experience (CX) encompasses all interactions a customer has with a company, from initial contact to post-sale support. I have experience with B2B and B2C Customer Experiences, spanning technology, retail, home services, and hospitality
Employee experience (EX) refers to the overall journey and environment employees encounter within an organization. I have experience surveying, analyzing and action planning for teams from 30 employees to 500+
Digital experience (DX) encompasses users' interactions with digital platforms, websites, and applications. I’ve worked on app development, website development and internal and external feedback gathering across digital platforms.